Ask a group of people for the definition of ‘managed print services’ (MPS) and answers will vary just as they would on the definition of ‘document management’. MPS means different things to different people. The definition of MPS is victim to people’s individual bias.
Not surprisingly, a copier manufacturer’s definition will involve something about replacing a decentralized fleet of desktop printers with a fleet of centralized copiers, which they claim will not only be more cost effective but also increase employee efficiency. But only if you are trained in “copier-math” would you have the intelligence to understand this definition.
Consumable manufacturers and resellers are convinced that just by providing the additional break/fix service to existing printers gives them a lock on the true meaning of MPS. However, one can become easily confused by the slight variation of the definition offered by break/fix service companies that say its really the other way around. Continue reading